Return and Exchange Methods:
If you receive a product that is damaged or scratched due to non-human factors, please promptly notify our customer service and take photos of the damage. Our company will assess the defect or damage and send you a replacement product as soon as possible. Please contact us as soon as possible so that we can handle your issue in a timely manner.
The product must be in new condition and maintain its integrity (including the outer box, invoice, accessories, gifts, etc.).
If the product is determined to be defective, we accept unconditional returns and exchanges within seven days, and the purchaser will not incur any costs.
We cannot accept returns or exchanges under the following circumstances:
The seven-day appreciation period has passed (starting from the day after receipt of the goods, including holidays).
All products are new; if any product accessories are missing, we regret that we cannot accept returns or exchanges.
Minor dirt or dents on the container or packaging caused during shipping that do not affect the quality of the product itself.
Without special reasons and prior notice, products that have been shipped cannot be reordered or have their order changed.
Due to differences in individual screens, the color effects of the products seen may vary. The official website photos are for reference only, and image discrepancies do not apply to the return and exchange policy.
If you have any questions, please feel free to contact us.
Official Line: @stevanie (click to join)
Contact Address: No. 18, Longfu Street, Yuanlin City, Changhua County